Helping organisations navigate complexity and change through clearer, more sustainable documentation.
I’m Michelle Wright, a technical communicator. I’m also a content strategist and a documentation transformation specialist.
I help organisations improve how complex information is structured, managed, communicated and sustained.
You can read more about my documentation story here.
Documentation and Collaboration Focus
In practice, I work across developer documentation, information architecture, governance, and content strategy to align teams around clear goals and standards.
This collaboration reinforces clear goals, standards, and road-maps across teams. It shapes how teams structure, tag, and version information across projects. I tailor approaches to stakeholders’ needs for clarity from the outset.
I help organisations structure, manage, communicate, and sustain complex information more effectively. By working with teams across the organisation, we improve governance and content quality.
Through careful documentation of processes and standards, organisations gain clearer guidance and stronger accountability for better outcomes.
Clear information supports better decision-making, reduces confusion, and enables knowledge to be shared more consistently across teams.
It also helps organisations respond to changing requirements, maintain quality as projects scale, and align documentation practices with wider strategic goals. Over time, this creates more sustainable ways of working, with clearer accountability, greater reuse of knowledge, and less duplication of effort across teams and departments.
Explore my Work
This collection of work brings together selected examples of that work through executive briefs, case studies, project reports, frameworks, and articles. Each artefact offers a different level of detail, from concise summaries to deeper evidence of decision-making, implementation, and long-term value.
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Reading Paths
Curated routes through my work
- Choose selected work that matches your interests, the questions you want to explore, or the time you have available.
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Featured Articles
Ideas from Practice
- Explore observations and ideas emerging from practical experience in documentation, knowledge management, organisational change, and developer experience.
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Selected Case Studies
See the Thinking Applied
- See how documentation challenges were approached in practice, including the constraints, decisions, implementation, and longer-term outcomes behind the work.
Documentation Consultancy
Support for complex documentation challenges
When supporting organisations, I work with them to understand documentation problems. I identify practical improvements and develop approaches that are maintainable, scalable, and appropriate to their environment.
Professional Portfolio
Experience, decisions and evidence from practice
Together, selected work, case studies, articles, and recommendations demonstrate how I approach documentation challenges, technical communication, developer experience, and transformation.
