Behind every document is a series of decisions.
Documentation is more than the final deliverable. It reflects the decisions, constraints, trade-offs, and governance that determine whether information remains useful over time.
I’m Michelle Wright, a technical communicator and content strategist. Since 1996, I have helped organisations create clearer, more structured, and more sustainable documentation.
My work spans developer documentation, API documentation, information architecture, governance, content operations, and documentation transformation.
Where Do I Start?
This collection of work brings together selected examples of that work through executive briefs, case studies, project reports, frameworks, and articles.
Follow
Reading Paths
- Quick Overview on Selected Work
- Deeper Evidence and Decision Making
- Ideas and Reflection
Explore
Featured Work
- Documentation Transformation
- Query Syntax
- Repeatable API Validation
View
Selected Articles
- What Documentation Reveals
- The Evidence Gap
- The Expertise Paradox
Each artefact offers a different level of detail, from concise summaries to deeper evidence of decision-making, implementation, and long-term value.
- Need a quick overview? Start with the executive briefs.
- Want deeper evidence? Explore the case studies, project reports, and frameworks.
- Interested in the thinking behind the work? Read the articles and reflections.
The selected work page provides the clearest route through the collection.
I focus on documentation that improves clarity, trust, and sustainability. My areas of expertise include:
- Developer and API documentation
- Documentation transformation
- Information architecture
- Documentation governance
- Content strategy and content operations
- Self-service and knowledge management
- AI-assisted documentation workflows
- Sustainable documentation models
