This body of work brings together executive briefs, case studies, project reports, articles, and public examples drawn from documentation transformation, developer experience, API documentation, and AI-assisted documentation operations.
There is no single way to explore this body of work. The reading paths below suggest a number of starting points based on different areas of interest.
New?
Start Here
A good place to begin if this is your first visit.
- Documentation Transformation
- What Documentation Reveals
Transform
Explore work focused on content strategy, information architecture, governance, and large-scale documentation change.
- Documentation Transformation at FreeBalance
- Documentation Portal Redesign
- More coming soon
Develop
Examples of developer-focused documentation, onboarding, and technical communication.
- REST API Documentation
- Query Service Documentation
Quality
Explore documentation, governance, and quality assurance for enterprise REST APIs.
- Query Service
- REST API Validation
- The Expertise Paradox
Operations
Examples of using AI to improve documentation workflows, review processes, and content operations.
- REST API Validation
- AI Experiments
- The Evidence Gap
Governance
Examples of improving documentation quality, operational workflows, and repeatable review processes.
- REST API Validation
- Developer Experience Summaries
- AI Experimentation Framework
